UCB Libraries

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Appealing Library Fines

The University Libraries makes every effort to regulate fines according to well defined standards. However, under some circumstances you may have sound reasons for appealing a fine. Please review the Libraries' Circulation Policy Manual prior to filing an appeal.

 

1. Substantial and valid evidence that the material was returned on time.

 

2. Did not receive a recall notice.

 

3. Unable to renew or return items because of circumstances beyond your control.Ignorance of due dates or failure to receive overdue notices are not valid reasons for appeal.

Appeals must be made within 30 days after the date of the fines billing. Accounts already eligible for Collections cannot be appealed.

First speak to the circulation supervisor of the library owning the material in question.

 

If you wish to carry the appeal further request the "Fines Appeal" document, complete it and return it to the Patron Accounts Office in Norlin. MAKE A PHOTOCOPY OF YOUR APPEAL DOCUMENTS FOR YOUR OWN RECORDS.

 

Your appeal will be carefully reviewed and investigated. This process may take several weeks. If you are blocked from checking out needed library materials in the meantime, request an override from the Patron Accounts Office, 303-492-0826.You will be notified in writing of the decision of the Committee. The Committee's decision is final.

 

Fill out this document completely so that your request can be given careful consideration.

Date:


Name:


Current address:


Phone:


E-mail address:


Name of circulation supervisor(s) first contacted regarding this issue:


Date contacted:


Library materials
in question:


Request a printout from Patron Accounts in Norlin or any circulation desk. You may also access the information in "My Chinook" in Chinook on the Web. Attach the printout to this appeal.

Please explain completely why you are appealing the fines in question. Include any information you feel will help the Committee make their decision. If you need more space, use the back of this form.

 

rev. 7/27/1999, 3/23/2006