UCB Libraries

Borrow, Renew, Request: FAQs

  1. How is ILL different from Prospector?
  2. What can I request?
  3. Do my requests have to be for research materials?
  4. Can I request textbooks?
  5. Who can use ILL?
  6. Who can’t use ILL?
  7. How do I request materials?
  8. Do I have to sign up for ILLiad using my colorado.edu email?
  9. Does ILL cost me anything?
  10. Why don’t my ILL requests appear in My Chinook?
  11. How can I check on the status of my request?
  12. Why is my ILLiad account blocked?
  13. Why haven’t I received my ILL yet?
  14. I am not a CU Boulder student or employee, but I would like to borrow something from the library. How can I do that?

  1. How is ILL different from Prospector?
    Both ILL and Prospector fill requests for physical materials that CU Boulder does not have. However, unlike ILL, Prospector only locates materials within selected libraries in Colorado and Wyoming. ILL will locate and fill requests for materials worldwide. Due to the proximity AND SPEEDY DELIVERY BY Prospector libraries, it is always best to search for an item in Prospector prior to using ILL.  If ILL staff identify that an item requested is available at a Prospector library, they will fulfill the request through Prospector.

  2. What can I request?
    You can request books, DVDs, CDs, dissertations, microforms and other materials held by lenders worldwide. In addition to physical materials you can also request scans of articles and book chapters. ILL staff are able to fulfill the vast majority of materials requested no matter the format.

  3. Do my requests have to be for research materials?
    ILL should be used to support your academic and research purposes. If you wish to request materials for personal use, please try Prospector or your local public library first. All requests for non-research related materials will be accepted at the discretion of the ILL staff.

  4. Can I request textbooks?
    Generally no.

  5. Who can use ILL?
    -- Currently enrolled degree seeking students at UCB
    -- Currently enrolled degree seeking Continuing Education students
    -- Currently employed faculty and staff

  6. Who can’t use ILL?
    -- Law students and faculty  (Please contact the Law Library for ILL)
    -- Non-degree Continuing Ed students
    -- Public Patrons
    -- Faculty/Staff spouses
    -- Institute workshop participants
    -- Other CU campus students and Faculty (UCCS, UCHS & UCD)
    -- Friends (Silver, Gold and Platinum)
    -- Senior auditors
    -- Visiting Scholars (see: Info for Visiting Scholars)

  7. How do I request materials?
    To make a request, log on here to ILLiad and enter your identikey username and password. Once logged on, place a new request by first choosing the format type (book and media, article, thesis, etc).  Fill out the request form with as much information as possible.  The more information provided, the greater the likelihood it will be filled quickly. A lack of information may necessitate cancelling the request.

  8. Do I have to sign up for ILLiad using my colorado.edu email?
    Yes.  To ensure that our emails get to you, we need to use your colorado.edu email for all communications.

  9. Does ILL cost me anything?
    ILL is free to students and employees of CU Boulder. The cost for borrowing materials, as well as shipping, is paid for by the Library. We would ask you to please remember this and request materials that you truly need for your research.

  10. Why don’t my ILL requests appear in My Chinook?
    Because ILL materials are not part of the CU Library holdings, they cannot be checked out in your regular library account and therefore will not be listed amongst your regular check outs.

  11. How can I check on the status of my request?
    Log on to your ILLiad account and you will be able to view all the requests that you have made. Requests that have not yet arrived or are waiting to be picked up will appear on the main page. Materials that you currently have checked out are listed in “Checked Out Items”. To view any article or book chapter request that you have had filled within the last 30 days, click on the “Articles Received” link.

  12. Why is my ILLiad account blocked?
    If your account is blocked, you may have overdue items. Please contact the ILL staff at cu-ill@colorado.edu for more information.

  13. Why haven’t I received my ILL yet?
    Some requests are harder to fill than others. If an item requested is new and popular, it may take several weeks to find a lender with a copy available. If the item requested is difficult to find, it may take time to locate a lender. Processing and shipping may also be time consuming. Some libraries such as Library of Congress, requires 20 working days to process a request. 

  14. I am not a CU Boulder student or employee, but I would like to borrow something from the library. How can I do that?
    If you are a local resident, please contact Norlin Circulation about Public Patron privileges.
    If you are not a local resident and you wish to borrow an item through ILL, please contact your local library about their ILL policies and place a request through them. While the CU Libraries do lend out the majority of their collections, these materials are lent only to other institutions and not to individuals.