LibQUAL+ @ University of Colorado at Boulder Libraries
LibQUAL+ is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The goals of LibQUAL+ are to:
- Foster a culture of excellence in providing library service
- Help libraries better understand user perceptions of library service quality
- Collect and interpret library user feedback systematically over time
- Provide libraries with comparable assessment information from peer institutions
- Enhance library staff members’ analytical skills for interpreting and acting on data
By participating in LibQUAL+ on four occasions between 2001 and 2006, the Boulder campus has conveyed to us that they want more electronic resources, more study space, and expanded hours.
In response to these needs, we have:
- Fundraised and begun planning a new, $5.1 million 24/7 learning
commons in Norlin;
- Opened a new, 24/7 Business Library with ample study space;
- More than doubled our expenditures on electronic resources
(we now spend an average of 15% more per student on e-resources than any of our peer universities, comprising over 56% of our annual collections budget);
- Begun electronic delivery of journal articles in PASCAL;
- Redesigned and upgraded Chinook;
- With help from student government, experimented with expanded hours
in Norlin during Finals week;
- Purchased many new electronic resources
(including large full-text materials such as Eighteenth Century Collections Online and Early English Books Online, and the back-files of scientific journals such as Science and Nature, as well as expanded indexing in Web of Knowledge, Engineering Village, and other tools such as RefWorks);
- Maximized our use of current space by offering rooms for
(including the Engineering Library’s large conference room, classrooms in Norlin, and other areas carefully planned to be made available during construction of the new information commons).
Our next LibQUAL+ survey will be in 2009, and we look forward to hearing more about how the Libraries can facilitate research and learning on campus. In the meantime, we will continue to strive to meet our patrons’ expectations and always welcome your comments and suggestions.
For more information on our LibQUAL+ results, see the following pages: